If you only have one child at a squid school you can use your (parents) details for both setting up the account information such as name, user name and passwords and your preferred user name. However if you have more than one child and are setting up multiple squid accounts you can use your name, [...]

No. Currently you will have to register your child at the new school with a new squid 16 digit registration number and 3 digit CVV code which we can provide to you. You will need to contact us at Head office on 01732 746123 or info@independentcatering.co.uk and we will transfer any balance for you.

Credit Card and Debit Card Top Up’s are applied in approximately 15 minutes. Bank Transfers take up to three banking days to show on the account.

Yes, if you pay by credit card.

No if you use a Debit Card or Bank Transfer (bank transfers can take up to three days to show on the account).

No. You can log in to one of the squid accounts (remember which one you are in) and top up the balance. Then select the friends & family option and type in the purse number for your other child (this is not the 16 digit registration number – it is a longer purse number allocated [...]

Yes. Currently you will need to register each child even if they are in the same school. i.e. if you have three children all at schools who have squid as the online payment option you will have three letters informing you of three different registration numbers and you must set up all three squid accounts. [...]

Refunds are administered by Squid directly and not Independent Catering. For a full refund please log into your squid account in the usual way by clicking on your school from the list opposite (please remember to be logged into the squid account that you want a refund for just in case you have more than [...]