Refunds are administered by Squid directly and not Independent Catering. For a full refund please log into your squid account in the usual way by clicking on your school from the list opposite (please remember to be logged into the squid account that you want a refund for just in case you have more than one account). Click on the Contact Us link in the squid website to reveal an email message box and request a full refund and closure of the account.

Yes. Currently you will need to register each child even if they are in the same school. i.e. if you have three children all at schools who have squid as the online payment option you will have three letters informing you of three different registration numbers and you must set up all three squid accounts. (SEE ALSO QUESTION BELOW ABOUT PAYING WITH SQUID). Squid are currently working on a program to change this but it is not available yet.

No. You can log in to one of the squid accounts (remember which one you are in) and top up the balance. Then select the friends & family option and type in the purse number for your other child (this is not the 16 digit registration number – it is a longer purse number allocated to each registered account) and top up the balance for that account and repeat this for each account you want to add funds to.

No if you use a Debit Card or Bank Transfer (bank transfers can take up to three days to show on the account).

Yes, if you pay by credit card.

Credit Card and Debit Card Top Up’s are applied in approximately 15 minutes. Bank Transfers take up to three banking days to show on the account.

No. Currently you will have to register your child at the new school with a new squid 16 digit registration number and 3 digit CVV code which we can provide to you. You will need to contact us at Head office on 01732 746123 or info@independentcatering.co.uk and we will transfer any balance for you.

If you only have one child at a squid school you can use your (parents) details for both setting up the account information such as name, user name and passwords and your preferred user name. However if you have more than one child and are setting up multiple squid accounts you can use your name, address, email and passwords as above but the user name must be different for each account. As a suggestion you could chose your child’s name as the user name as a method to help you identify which account you are signing into but repeat all the other information in an attempt to have less to remember.